Check 21 Services

Provided by MTS Software Solutions

To start, we will do an upfront analysis to determine customer requirements based on our vast experience with hardware and software in the check scanner market and recommend products that will fit your specific needs. Then we guarantee on-time delivery, implementation, training, and ongoing service and support to insure a successful rollout.

Supported image capture applications include:

Back counter
Front counter
Merchant
Payment/Remittance
• Branch
• Teller
• Commercial Business
• Retail/Wholesale Lockbox

Speeds ranging from single document to 180 documents per minute

IMPLEMENTATION & TRAINING

Implementation and/or training will be performed by the MTS service teams with a per technician average of over 10 years of experience in the banking and document imaging industry. MTS prides itself in the experience, knowledge and dedication to customer service of its entire technical service team. Implementation options can be performed onsite or remotely, based on customer needs.

SERVICE

MTS offers ongoing maintenance options, for the scanning hardware, that can be tailored to fit your processing needs.

• An "800" number is provided for all service questions
• Coordination of all incoming and outgoing questions and resolutions with your help desk of any help desk that you desire
• Support can be provided on a 7x24 basis
• Web seminars on general use and maintenance
• Depot Repair
• Advance Depot Repair
• Advance Exchange
• On-site (as applicable)